Refund policy

Return & Refund Policy

We offer a 30-day return request window. You have 30 days after receiving your order to contact us and request a return.

How to Request a Return

Email hellosunshine@exquisitebeauty.ca before returning any item. Please include your order number and the reason for your request. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide the correct return address and instructions.

Return Condition

Items must be unused, unopened where applicable, in their original packaging, and in the same condition in which they were received. Proof of purchase may be required.

Beauty & Personal-Care Items

For hygiene and safety reasons, opened or used beauty products, cosmetics, skincare, fragrance, lashes, nail products, hair or body products, and other personal-care items may not be eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible at hellosunshine@exquisitebeauty.ca with your order number and photos where applicable so we can help make it right.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are returned to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time for the credit to appear.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact hellosunshine@exquisitebeauty.ca